Support

Write to support@tropusapp.com with a question, a problem or an idea. Saying which iPhone or iPad you use, and which instrument and tuning you had selected, helps.

How does the free trial work?

Tropus is free to download. Starting the trial gives you the whole app for 7 days. After that, one purchase unlocks it for good. There is no subscription and nothing is charged unless you choose to unlock.

I deleted the app. Do I get a new trial?

No. The trial belongs to your Apple Account, so it carries on from when you first started it, on every device.

I bought the unlock but the app asks again

Tap Restore purchase, on the unlock screen or in Settings inside the app. Make sure the device is signed in to the Apple Account you bought it with and has a connection. The unlock works on all your iPhones and iPads.

The app says it can't reach the App Store

Starting the trial, unlocking and restoring need a connection. Check it and tap Try again. Once the trial is running or the app is unlocked, Tropus works offline.

Can I get a refund?

Apple handles payments and refunds. Ask at reportaproblem.apple.com.

The tuner doesn't hear my instrument

The tuner needs the microphone. If you refused it, allow it in the Settings app under Tropus › Microphone. Play one string at a time, close to the device. The tuner only listens while it's open.

Where do I change the tuning, the frets or left-handed?

The instrument and the tuning are the two chips at the top left. The fret count, left-handed, the note labels and the reference pitch are behind the gear.

Privacy

Tropus collects no data. See the privacy policy.